Strategies for Effective Grievance Handling at Manufacturing Flow in Apparel Industry - Blog No 6
Strategies for Effective Grievance Handling at Manufacturing Flow in Apparel Industry
What is Employee Grievance and its Effect on Workplace?
A grievance can be recognized
as any actual or pretended feeling regarding any discontent or injustice
practices in the workplace experienced by employee or group of employees
Reasons for Grievances at Manufacturing Flow Apparel Industry
Several motives lead to arise grievances
among manufacturing employee in the apparel industry including,
§ Improper working environment and lack of facilities
§ Unclear work practices and roles
§ Strict leadership
§ Unfair and injustice promotions
§ Personality differences between leaders and employees
§ Ineffective communication (Garima, 2017; Rose,
2004).
Grievance Handling Strategies
1. Grievance Committee
There should have an
impartial committee for addressing employee grievances in the workplace. Then,
employees can directly report their grievance to such committees and get
solution at the initial stage
2. Establishing an effective Grievance Handling
Process
Grievance handling process can be well-defined
as a sequence of practice that used to manage workplace grievances through successfully
link with employees
§ Identify employee/s discontent using interviews, workplace observations etc.
§ Identify the problem through effective listening, discussion with employees
and determine whether the grievance is real or imagined.
§ Collect evidences that caused to employee grievances and clearly
document them.
§ Carefully analyze and reach a solution based on the facts.
§ Implementation of the decision and get employee acceptance. If employee do not satisfy with the committee decision let them to go for arbitration (Manikandan & Gowsalya, 2011; Desselaer, 2008; Gamage & Hewagama, 2007).
3. Promoting collective bargaining process
Grievance handling process is mostly associated with collective bargaining contract and it involves with formal documented complaint that transfer from one authorization level to another level formally (Flippo, 1984). It leads to solve employee grievance at the initial level.
4. Maintaining
an open-door policy-
It is crucial to have an open -door policy within apparel organizations
that allows employees to directly express their grievances to their managers or
superiors
Conclusion
Employee grievances are common and unavoidable at
manufacturing flows in apparel industry and employers need to follow effective
grievance handling strategies to solve grievance at the initial stage for the
betterment of both employees and employer
References
Armstrong, M., 2009. Armstrong's Handbook of
Human Resource Management Practice. 11th ed. London: Kogan Page Limited.
D'Cruz, M. N., 1999. A
practical guide to grievance procedure, misconduct and domestic inquiry. Kuala
Lumpur: Leeds Publication.
Desselaer, G., 2008. Human
Resources Management. London: Printice Hall.
Flippo, E., 1984. Personnel
Management. London: Mcgraw- Hill.
Gamage, P. N. &
Hewagama, G. V., 2007. An empirical study of grievance settlement and labour
management relationship of apparel industry in Sri Lanka. Kelaniya Journal
of Human Resource Management, II(2), pp. 170-186.
Garima, I., 2017.
Grievance Handling: Motivational tool for Employees. International Journal
of Scientific and Research Publications, VII(3), pp. 130-135.
Manikandan , B. &
Gowsalya, G., 2011. Employee grievance handling. International Journal for
Research Trends and Innovation, pp. 272-277.
Onyebuchi, O. &
Uchechi, E. N., 2019. Impact of Employee Grievance Management on
Organizational Performance. International Journal of Economics and
Business Management, V(1), pp. 1-11.
Rahim, M., 2002. A
Measure of Style of Handling International Conflict. Academy of Management
Journal, XXVI(2), pp. 368-376.
Rose, E., 2004. Employment
Relations. 3rd ed. England: Prentice Hall.
Vantage Circle, 2021.
Vantage Circle. [Online]
Available at: https://blog.vantagecircle.com/handle-employee-grievances/
[Accessed 22 Novemebr 2021].
Grievance is an issue where a lot of relativity is involved. Reading your writing has given me a much better idea of the overall grievance process. I think everyone who is working in the apparel sector should read this article. Your writing was really impeccable. Thank you.
ReplyDeleteThis is not just a topic. this is overall process of ER. To working with manpower is very sensitive activity. thanks for sharing you knowledge
ReplyDeleteGrivenaces handling is most sensitive function of HR, It implies company internal culture , but the way it handling is the most important , Company should have standard procedure to handle it, when it come to this blog clearly explain about to handle grivenaces,
ReplyDeleteIt prevents minor disagreements developing in to more serious disputes.
An effective grievance procedure ensures an amiable work environment because it redresses the grievance to mutual satisfaction of both the employees and the managers. It also helps the management to frame policies and procedures acceptable to the employees. It becomes an effective medium for the employees to express t feelings, discontent and dissatisfaction openly and formally.Thanks to Sharing This kind of things.
ReplyDelete
ReplyDeleteThe issues are extremely harmful, and they must be addressed properly and quickly. Otherwise, there might be a slew of issues in the sector. For good grievance handling, an acceptable method that may allocate responsibility step-by-step for successful grievance management is needed (Moyna, 2021).this is very important Topic in Manufacturing Company Thanks to share
Get the grievance in apparels it's a common fact , giving proper solution and understanding employees satisfaction and dissatisfaction ways. we have to analysis the from the root cost. thank you for sharing your knowledge.
ReplyDeleteThis comment has been removed by the author.
ReplyDeleteGreivence is the common problem for any manufacturing industry and in this articles clearly described the reason of the greivence and solution also.
ReplyDeleteIt is really meaningful and time demanding article.
Greivence can be controled by listening co-workers opinion , respecting them and treating them equally from their great/position.
The grievances are very harmful for any organization and these need proper and timely redressal.If not there can be many fold problems in the industry. For proper handling of grievances there is need for an adequate procedure that can assign the responsibility step-by-step for effective management of grievances. Here it described very well.It will be very helpful for all.
ReplyDeleteThe employee grievance management is in place, workers' morale improves, commitment increases and even organizational citizenship behavior develops, all of which are vital for improved organizational performance.
ReplyDeleteGrievance handling process is very important to give employees and employers fair and objective system to raise and review important issues and complaints without taking a side.
ReplyDeleteA grievance can be recognized as any actual or pretended feeling regarding any discontent or injustice practices in the workplace experienced by employee or group of employees. so this handleing policy is very important for an origination.
ReplyDeleteEffective Grievance handling is very important part in apparel industry. And it is important to analyze rout cause of employees Grievance and take proper solutions for employees satisfaction.
ReplyDeleteOne of the most important issues in manufacturing industry, I learned lot from this article..Thank you for sharing your knowledge.
ReplyDeleteEmployee Grievance is a common and unavoidable affairs in any manufacturing Organisation. To address the grievance and set up strategy for solving the grievance is most important for the sustainable development of Organisation.
ReplyDeleteVery important topic that is not discussed enough. Many organizations do not even have a procedure for thus. Timely topic.
ReplyDeleteOrganization grievance policy is one of the key subject. Grievances is impact for employee job satisfaction. It will increase employee turnover, absenteeism. so... it will impact to organization productivity and efficiency. so... grievance is not only important for Apparel industry it will important to every industry.
ReplyDeleteIn any organisation occurrence of grievances are natural. ... All the issues of the employees have to be solved at the earliest else it may create problem to the organisation as well as industry. Grievance must be solved at early stage by supervisor himself without carrying it to further stages.
ReplyDeleteIt's a very important topic for the time being. Thank you.
A proper grievance handling procedure can change the story
ReplyDeleteVery important contains, responsible manager should immediately find out all grievances, their cause and must take appropriate steps to avoid the causes.
ReplyDeleteThere are numerous factors affecting on employee dissatisfaction such as economic, work environment, supervision, work group and miscellaneous, Identifying the objectives of grievance handling is supportive to overcome employee dissatisfaction and improve employee performances.
ReplyDeleteWonderful and knowledgeable article .
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